Frequently Asked Questions

Got Questions? We've got answers!

What is your mode of payment?

We currently accept payments via QR Ph, online bank transfer, and bank deposit.

How long does shipping take?

Delivery times depend on your location and our shipping schedule.

Once your order has been shipped, estimated delivery times are:

Metro Manila: 2–3 business days

Provincial areas: 3–10 business days

Please note that delivery times are estimates and may vary due to courier operations or unforeseen circumstances.

We ship nationwide through J&T Express. Once your order has been dispatched, you'll receive a tracking number via email so you can monitor the status of your package

How much is the shipping fee?

Shipping fees vary depending on your delivery location.

Metro Manila: Flat rate of ₱60

Luzon: ₱70

Visayas and Mindanao: ₱110

An additional ₱50 shipping fee applies if your order exceeds our standard shipping weight.

What is your return and refund policy?

We carefully check and pack every order before shipping to make sure it arrives in good condition.

Because most of our products are made to order, we do not accept returns or offer refunds.

If you receive a damaged, defective, or incorrect item, please email us within 72 hours of receiving your order at [email protected]. Please include clear photos of the item and its packaging so we can review your concern and help you as quickly as possible.

What are your business hours?

Our business hours are Monday to Saturday, 9:00 AM to 6:00 PM.

We respond to emails, orders, and inquiries during these hours. We are closed on Sundays to spend time with our church and family, so any messages received on Sunday will be answered on the next business day.

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© Crafty Canvas Co, 2026

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HOME
SHOP

MAILCLUB

© Crafty Canvas Co, 2026